Shipping policy
Shipping Policy
Shipping Terms:
UAE deliveries typically take 3-5 work days (Dubai) and 4-7 working days (other Emirates), depending on the specific product. Any order of a value of AED 600 or above will be delivered free of charge in Dubai, Sharjah and Abu Dhabi. For orders of less than AED 600 the following delivery charges apply:
- Dubai: AED 75
- Other Emirates: AED 150
In most cases, your order will be delivered within the estimated time frame indicated on the product page. However, please note that actual delivery dates may be impacted by courier arrangements, weather conditions, or other unforeseen circumstances. For the most accurate delivery date, please refer to your tracking information or contact our customer care team.
Please be aware that your order may be delivered in multiple shipments. If you don’t receive all items in the first package, rest assured they will arrive in subsequent batches, and you will receive separate updates or tracking numbers for each delivery.
If all items are not delivered within the estimated delivery time, or if your tracking information indicates that your package has been delivered but you haven’t received it, please reach out to our customer service for assistance.
International Shipping:
We offer international shipping to the GCC area.
International deliveries have custom shipping charges depending on the product dimensions, weight, packaging and delivery location. Our customer care team will be able to assist you with coordinating the shipping - they can be contacted at contact@ombai-living.com.