Warranty

Warranty

Sustainability is the core of our DNA and we stand confidently behind the quality & durability of our products, we take pride in our commitment to product quality and offer warranties to ensure your complete satisfaction. Our warranty coverage is tailored to different product categories:

Wood and mechanisms: We stand behind the durability of our wood products and their associated mechanisms, providing a lifetime warranty that guards against any structural or manufacturing defects. 

Outdoor furniture: Our outdoor furniture range is backed by a 2-year warranty against any structural or manufacturing defects, offering peace of mind as you enjoy your outdoor space. Please note that wear and tear are excluded. 

Accessories: These can be returned under the 14-day month return policy. Please note that wear and tear are excluded. 

Bedding products: due to hygiene and health considerations, we cannot accept returns or exchanges for bedding products, including sheets and duvet covers.

Inspection Upon Delivery
We insist on a thorough inspection of all products immediately upon delivery. If you detect any defects or issues, please report them promptly to our customer service team. Your satisfaction is our top priority, and we are dedicated to providing you with durable, high-quality products. If you have any questions or need assistance with a warranty claim, please feel free to contact our reliable customer support team at contact@ombai-living.com or at +971504387977. 

Take Note

• Our warranty covers all manufacturing defects and excludes damages resulting from modifications, alterations, negligence, abuse, misuse, improper care, floods, storms, or other natural disasters.
• The Lifetime Warranty can easily be transferred from the original purchaser to another legal owner. To initiate the ownership transfer process, we kindly ask the original owner to send us an email containing the sales order number and the contact details of the new owner.